Salesforce has unveiled new Salesforce commerce cloud solutions for organizations across industries.

This helps them better address customer engagement, competitive threats, and more. The new solutions include Salesforce Commerce Cloud Services, which lets businesses build and manage their commerce solutions in one place.

Salesforce Commerce Cloud Services for Retail also helps retailers automate the buying process and integrate with other retail channels.

What is Salesforce Commerce Cloud Services?

Commerce Cloud in Salesforce is a suite of solutions that helps organizations address customer engagement, competitive threats, and more.

Salesforce Commerce includes tools like Chatter, Force.com, Order Management, and the Force.com Marketing Cloud.

This allows businesses to manage and track orders, create lead lists, and track marketing campaigns.

Additionally, the Salesforce Commerce platform includes integration capabilities with other Salesforce products like Service Cloud and Demandware.

Commerce Cloud Solutions For Organizations

Salesforce has unveiled new commerce cloud solutions that help organizations address customer engagement, competitive threats, and more.

The company’s latest offerings include Force.com Commerce, which provides a platform to manage sales activities across channels.

Force.com Accounts, which lets customers manage their accounts and orders; Force.com Dealings, which helps businesses manage deals and negotiations.

Force.com Insights, which offers insights into customer behavior to help companies optimize their sales process.

The new commerce solutions are part of Salesforce’s focus on helping organizations become more agile and responsive to customers’ needs.

According to the company, these solutions can help organizations:

Reduce cycle time from initial inquiry to deal closure by up to 50 percent,
Increase lead conversion rates by up to 50 percent, and
Improve customer satisfaction rates by up to 30 percent.
Customer Engagement

A range of new Salesforce commerce cloud solutions for organizations addresses customer engagement, competitive threats, and more things.

The new solutions include Force.com Commerce, which powers Salesforce’s commerce platform. Force.com Order Management, which helps customers manage their orders; Force.com Analytics, which provides insights into customer behavior across channels and devices.

Force.com Commerce provides a single place for customers to buy and manage products with features. Such as product search, product reviews, and automated order fulfillment.
It also offers analytics that can help organizations understand how customers are using their products and services, as well as identify potential areas for improvement.

Force.com Order Management helps customers manage their orders intelligently across channels and devices, including online, in-store, by phone, or via email.

It also offers automation capabilities that make getting orders processed quickly while protecting customer data easy.
Force.com Analytics Provides enterprises with insights into customer behavior across channels and devices so they can better understand what’s driving customer engagement and retention rates.

It can also be used to identify potential areas for improvement in customer interactions or marketing campaigns
Competitive Threats

The new solutions include Salesforce Commerce Cloud Services, which is a cloud-based platform that helps Organizations manage customer relationships, including acquiring, retaining, and growing customers; and Salesforce Customer Relationship Management (CRM) for enterprise sales teams.

Organizations can also use Salesforce Commerce Cloud Services to provide a wide range of commerce capabilities such as order management, shipping, returns, and fraud prevention.

These services can be integrated with other Salesforce applications such as Marketing Cloud and Service Cloud to create a comprehensive customer experience.

Originally Published: https://webkul.com/blog/salesforce-commerce-cloud-solutions-for-organizations/